Have you ever had a customer service experience that you had to tell someone about? Usually it’s a bad experience that makes me want to tell the whole world, but this time it’s a good one – a simple unexpected gesture that really put a smile on my face.
Here’s what happened. I bought a great jacket and a couple camis from Boden not too long ago. After receiving my order, I got an email from Boden asking me to take an online survey about my order. Easy enough. I took the survey and was honest about having a bit of trouble entering a coupon code but said I was impressed at the speed of response to my email inquiry about the situation – which I really was.
About two weeks after taking the survey, I went to mailbox and pulled out a postcard of a couple cute girls in front of a windmill. “Who went on a trip and sent me a postcard,” I thought to myself. I flipped it over and saw that it was Boden, thanking me for taking the survey. A handwritten note from Nicole. Handwritten. Whaaaat? Boden actually appreciated the survey results enough to have their employees write thank yous. Unbelieveable.
I will definitely be buying from Boden again – I probably would have anyway, but I certainly wouldn’t have written about it! Good job, Boden!